Terms of Service

Last updated: 11 June 2026

These Terms of Service ("Terms") govern your access to and use of the AgencyTrack website and platform (the "Service"). By accessing or using the Service, you agree to these Terms.

The Service

AgencyTrack is a performance platform for insurance agencies that supports activity tracking, reporting, goals, recognition, delivery, and reconciliation. Features may change as the Service evolves.

Accounts and access

Accounts are typically provisioned by the agency or carrier that subscribes to the Service. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

Acceptable use

• Use the Service only for lawful business purposes and in line with your organisation's policies.
• Do not attempt to access data or accounts you are not authorised to access.
• Do not reverse engineer, copy, resell, or interfere with the Service or its security.
• Do not upload unlawful, infringing, or harmful content.

Customer data and ownership

As between the parties, your organisation owns the data it submits to the Service. You grant AgencyTrack a limited licence to host, process, and display that data solely to provide and support the Service.

Our intellectual property

AgencyTrack and its licensors own all rights in the platform, software, design, and content, excluding customer data. No rights are granted except as expressly set out in these Terms or your subscription agreement.

Fees

Fees, billing terms, and subscription scope are set out in the order form or agreement between AgencyTrack and the subscribing organisation.

Confidentiality

Each party will protect the other's confidential information and use it only as needed to perform under these Terms.

Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

Limitation of liability

To the maximum extent permitted by law, AgencyTrack will not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data, arising from your use of the Service.

Suspension and termination

We may suspend or terminate access for breach of these Terms or to protect the Service. Provisions that by their nature should survive termination will do so.

Governing law

These Terms are governed by the laws of Trinidad & Tobago, and the courts of Trinidad & Tobago will have jurisdiction over any dispute, unless your subscription agreement states otherwise.

Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.

Contact

Questions about these Terms can be sent to hello@agencytrack.app.